Refund & Return Policy

After the date of delivery, we provide hassle-free returns and exchanges within 7 days. It may take an additional 5–7 days for the returned item(s) to reach us.

Return Process

We currently do not provide a reverse pick-up facility. Customers are required to self-courier the return parcel to our business address.

Please ensure that the returned product is securely packed and sent in the same condition in which it was delivered.

Product Condition

Kindly send back the goods or products in the same condition in which they were shipped. Products must be unused and unworn, with all original tags and packaging intact.

Refunds will not be provided for returned products that are ill-fitting, worn, used, damaged, washed, altered, or clearly showing signs of use.

Refunds & Store Credit

Please allow up to 7 business days for the return to be processed after the returned parcel is received by us.

IMPORTANT NOTICE: Only prepaid orders and online payments made on our website are eligible for a full refund through bank transfer.

For COD orders, the refund amount will be provided as store credit. The store credit will be issued to your registered email address or phone number within 1-2 working day after we receive the returned parcel.

The store credit amount will be equal to the amount paid by the customer and can be used for future purchases.

Customer Self-Courier

Since reverse pick-up is not available, customers are required to send the return parcel to our business address through a courier service of their choice.

Customers are responsible for the return shipping charges when sending the product back to us.

In case of a valid return:

• Prepaid Order: The eligible amount will be refunded through bank transfer.

• COD Order: The eligible amount will be issued as store credit within 1-2 working day after we receive the returned parcel.

Customer Support

If you have any questions, you can contact us via our customer service portal, our Instagram account @honkytonky.in, or by chatting with us on WhatsApp at +91 9023390655.

We are available from 10:00 AM to 6:00 PM, Monday through Saturday. Any outstanding queries will be addressed on priority the following day.

Order Cancellation

Order cancellations are only permitted as long as the order has not left our warehouse. Once the order has been dispatched, it cannot be cancelled.

Shipping Charges

Shipping charges are non-refundable.

For returns where the customer is required to self-courier the parcel, the customer will be responsible for the return courier charges.

In case of an eligible exchange, the delivery charges for sending the replacement product to the customer will be covered by us.